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Customer Service Representative
Handling angry customers
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It's tough when customers take out their bad temper on you. One guy yelled, "I want to speak to the person in charge!" I handed him a mirror and said, "There you go, meet the person in charge of your bad decisions.
Therapist
Dealing with clients' anger issues
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Therapists have it tough. I had a client who threw a chair during our session. I said, "I understand you're angry, but that's not how you play musical chairs. You're supposed to wait for the music to stop first.
Family Therapist
Mediating family disputes
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I told a family to express their anger constructively. Now, every time they're mad, they build IKEA furniture together. They've got an entire living room made out of resentment and Allen wrenches.
Traffic Cop
Dealing with road rage
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The other day, a driver got so mad, he threw his soda at me. I thought, "Great, now I have to deal with a fizzy felon. Is this what they mean by a 'soda jerk' in the criminal world?
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